“Here at Anchor we pride ourselves on having our residents at the heart of everything we do, every decision we make and this of course includes food and nutrition. Having been offered the opportunity to test the care machine (Hallde CC-34) and the milkshake machine (Roband DM31R) gave us an ideal opportunity to see how the two machines performed in a care home environment.
Two of our homes, Westhill Park in Kettering and Glenvale Park in Wellingborough were more than enthusiastic to get involved, the preparation machine was found welcomed by the catering team and it literately cut prep times in half (or more), home cut chips were made in quick time with the residents enjoying “real chips” as they should be, vegetable preparation that can be time-consuming was also tested and our staff found the machine easy to use and super-fast.
Catering teams were able to use the dicing attachment to cut a level 6 IDDSI soft and bite size diet to the correct criteria, creating consistency of product and caterers gaining back valuable time for presentation, in short it was a success with the staff and residents.
The milkshake maker was used as an activity with our residents directly hands on mixing their favourite flavours, the benefits being two fold, resident interaction and engagement (having fun!!) and being able to create fortified milkshakes that will help those who require a high calorie diet, it also added a focal point to snack and hydration stations leading to interest and more use of the machine.”
Robin Devonshire
Service Improvement Advisor
Anchor Hanover Group
“I have received a very positive email notifying me of the high service levels that your team have provided and maintained.
I just wanted to take a moment to personally thank you, Lee and your teams, it's not often I get positive feedback about a company, what makes it more special for me is that their email was not prompted, she wrote it in her own time and off her own back. The Metcalfe magic is real.
Once again, thank you very much.”
A.B. C.F.S.P.
Heavy Equipment Buyer
A sample of messages regularly received by Martyn in our Service Department:
“If only everyone I contacted was as competent as you! Wonderful stuff.”
“I wanted to take a moment to personally thank you for your invaluable support during our Deal Development Days this week. Your active participation and commitment were instrumental in making this event a success.
We truly value the partnership we have with you, and your contributions continue to play a vital role in our collective success. Collaborating with you is always a rewarding experience, and we appreciate the trust and dedication you bring to every interaction.
Thank you once again for your support, and we look forward to many more successful ventures together.”
Chris Bonner
Executive Chef & Nutrition and Hydration Lead
HC-One Limited
"We are writing to thank you for your time and contribution to make the NACC Training and Development Forum 2024 a successful event!
Your session made a huge impact to the programme and has left our attendees with some great ideas and knowledge to take back to their care establishments.
We have had some wonderful feedback and would truly like to thank you.
Many thanks"
Callie Mead
Event Manager
McCullough Moore
Sioned in our Sales Department is renowned for her exceptional customer service. This is what some of our lovely customers had to say:
“Thank you so much, you are one of the best customer care people I have spoken to, very helpful!!”
“Just a quick note to say what great service you offered us last week and we received the blade and sharpener the next day. You were also extremely helpful on the phone and email.”
"Thank you so very much. This is the one. You have been so helpful.”