Q: What power supply does it need?
A: A standard 13 Amp socket. There is no three-phase supply or specialist installation needed.
Q: Can I make small batches for dietary requirements?
A: The Thermo-prep is ideal for preparing batches of allergen-free and preference-led dishes with the second bowl to avoid cross-contamination and enabling seamless operation.
Q: How do I clean it?
A: Remove the bowl from the machine and detach the bowl holder. The bowl and blade unit are then dishwasher safe. The whisk, basket and spatula can also be placed in the dishwasher, on the top rack to avoid distortion.
The main unit and bowl holder should be wiped with a damp cloth, taking care to dry the connectors on the bowl holder afterwards.
Always take care when handling the mixing blade unit.
Q: What warranty is included?
A: The Thermo-prep is covered by a 1 year, back to base, warranty covering all parts and labour. Contact our service department for any assistance by either emailing service@metcalfecatering.com or calling 01766 830 456.
Q: Can I see it working before I buy?
A: Yes. If you would like a demonstration please contact our sales department by either emailing sales@metcalfecatering.com, calling 01766 830 456 or clicking the button below, and we will arrange it with you.
Book a demo
Q: Do you offer servicing and repairs?
A: Yes. For any servicing or repairs please contact our service department for any assistance by either emailing service@metcalfecatering.com or calling 01766 830 456 and they will look after you.