privacy policy

Your privacy is important to Metcalfe Catering Equipment Ltd as is your trust in our products and services. We want you to know that the information you share with us will be treated with care.

This privacy statement addresses what personal information we collect and how we handle the personal information shared with us. Please read the following carefully to understand our views and practices. We will not collect any personally-identifiable information about you (that is, your name, address, telephone number, or email address) ('Personal Data') unless you provide it to us voluntarily. If you do not want your personal data collected, please do not submit it.

For the purposes of the Data Protection Act 1998 (the 'Act') the data controllers are Metcalfe Catering Equipment Ltd whose registered office is at Haygarth Park, Blaenau Ffestiniog, Gwynedd LL41 3PF.

1. Scope

This privacy statement applies to personal information we obtain from and about individuals interacting with Metcalfe Catering Equipment Ltd and its website, products and services. It does not apply to personal information we obtain in our capacity as an employer.

2. Information Collected

This privacy statement covers all Metcalfe Catering Equipment Ltd businesses and subsidiaries in the United Kingdom. Additionally, mobile applications have separate privacy statements, as described in the mobile applications section below. As you interact with Metcalfe Catering Equipment Ltd, there may be opportunities for you to provide us with your information. Additionally, we may collect certain information about you as further described below. You may provide us with information about you through a number of sources: Metcalfe Catering Equipment Ltd website, product and related events, other incentive applications, surveys, social media platforms, and through our customer call team.

We also may obtain information about you from Metcalfe Catering Equipment Ltd affiliates and other sources such as companies that provide lists of potential customers, if such companies are permitted to share your information with us pursuant to their privacy statements.

This website may show data from different sources where we have permission to do so - for example but not limited to:

  • Contact information (such as name, address, town, county and postcode, email address and telephone number)
  • Employment information (such as position, length of service in position, work email address and work phone number)
  • Photographs such as those that you may submit through social media sites, if permitted

3. Use

The information Metcalfe Catering Equipment Ltd collects about you will be used to provide customer support services, product information updates, marketing, market research and sales tracking purposes and to contact you to measure and improve our service levels. You may choose to forward information from one of our websites or emails to another person. Email addresses submitted to us for this purpose will not be captured for later use in marketing unless the recipient opts into receiving additional marketing materials from Metcalfe Catering Equipment Ltd.

4. Mobile Applications

Metcalfe Catering Equipment Ltd may develop certain mobile applications that you may download to your mobile device (Metcalfe Catering Equipment Ltd applications). When you download a Metcalfe Catering Equipment Ltd application, there may be an opportunity for you to provide us with or for us to obtain information about you. Each Metcalfe Catering Equipment Ltd application will display a separate privacy statement that will inform you about how any information shared via the application will be handled and how to decline such use or uninstall the application.

5. Sharing

Metcalfe Catering Equipment Ltd may share the information it collects about you in the following instances:

  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Metcalfe Catering Equipment Ltd, our customers, or others
  • When we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a law enforcement request
  • With our services providers who work on our behalf and who do not have an independent right to use the information to which they have access or that we disclose to them. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction
  • With our business partners for Metcalfe Catering Equipment Ltd marketing activities, business partner marketing activities or both
  • We will never sell your information on. Your information will only be disclosed to Metcalfe Catering Equipment Ltd, its affiliated or associated companies, retailers and companies working on behalf of Metcalfe Catering Equipment Ltd ('selected third parties')

6. How to Manage Your Personal Information/Communications Preferences

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your personal data. You can also exercise the right at any time by contacting us via the details contained in the contact us section of our website. If you have subscribed to a particular email newsletter or other communication, you should follow the instructions in the email or on a related website to unsubscribe.

7. Security

Metcalfe Catering Equipment Ltd uses administrative, technical and physical security to protect the personal information we maintain and to help ensure that it is used according to this privacy statement.

8. Storing Your Personal Data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who works for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy. All information you provide to us is stored on our secure servers.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. Data Transfer

Your personal data is collected, processed, transferred and used by Metcalfe Catering Equipment Ltd and commissioned for selected suppliers to process your request(s) or message(s) and to provide you with the requested customer support services. If necessary to fulfil or process your request, Metcalfe Catering Equipment Ltd may also disclose this information to any subsidiaries and affiliated companies of Metcalfe Catering Equipment Ltd and suppliers for the above purposes where the data may be processed or used. For these purposes, your data may be transferred and processed outside EEA or Switzerland, for example for the purpose of saving and processing the data by a commissioned data processing company. All steps reasonably necessary will be taken to ensure that your data is treated securely and in accordance with applicable laws.

10. Access to Information

The act gives you the right to access information held about you. Your right to access can be exercised in accordance with the Act by contacting us at the address set out below enclosing a copy of a recognised form of identity.

11. Privacy Enquiries and Correcting Your Information

If you have any questions, comments and requests regarding this privacy policy or if you have submitted personal data through the website and would like that information deleted from our records, please contact us by email, by telephone to the customer care team on 01766 830 456 or write to the customer care team at Metcalfe Catering Equipment Ltd, Haygarth Park, Blaenau Ffestiniog, Gwynedd LL41 3PF.

12. Emails

Any email communication we send is strictly confidential and intended only for the addressee named. If you are not the named addressee or have received an email in error please do not read it; notify us immediately and delete it from your computer or device. The contents must not be disclosed to any other person and you must not take physical or electronic copies of it. No contract may be concluded on behalf of Metcalfe Catering Equipment Ltd by email unless expressly authorised by a member of Metcalfe Catering Equipment Ltd. We do not accept responsibility for any loss or damage which may occur from using an email or any attachment.

13. Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on our website and you should regularly check for updates or changes to our privacy policy.

Last updated:

30th January 2019

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