Metcalfe Terms & Conditions

  • These conditions of sale supersede all previous agreements.
  • All invoices are to be paid in full, 30 days from the date of invoice unless otherwise agreed.
  • All prices quoted or listed are exclusive of VAT and are subject to change without notification.
  • The title of all goods remains vested in Metcalfe Catering Equipment Ltd and shall not pass to the buyer or the buyer’s customer until all debts owed to Metcalfe, including any existing balances, are paid in full.  Metcalfe reserve the right to reclaim any goods that remain unpaid under this clause.
  • No goods may be returned without authorisation from Metcalfe.  Any goods returned without authorisation will be refused and returned to sender.  Metcalfe are not responsible for the goods whilst in transit.
  • Any order supplied correctly will be subject to a 15% handling fee if returned within 4 weeks of purchase – goods are non-returnable after 4 weeks.
  • Special orders and used goods are non-returnable.
  • Prices for export orders will be quoted ‘ex-works’ and are available on request.  Proof of export will be required.
  • Metcalfe will not be held responsible for any losses incurred in the unlikely event of equipment malfunction.
  • All discounts offered are settlement discounts and therefore Metcalfe reserve the right to revoke all discounts in the event of late account settlement.

 

Delivery

Orders must be received by midday (11am on Friday) for despatch the same day.

 

Orders of £250 or less:

Delivery will be charged at a rate of 10% of net value on all equipment orders of £250 or less (2 day service on stock items) with a minimum charge of £15.00, up to a maximum of £25.00.

 

Orders of more than £250:

All machines, including non-returnable packaging, are delivered carriage paid (2 day service on stock items) to destinations within the British mainland on orders of more than £250.

Carriage is charged at cost to all other destinations.  Please contact us if delivery is required to these areas: Northern Ireland, Isle of Man, Isle of Wight, Scottish Isles, Scottish Highlands, Channel Islands and Eire and the following post codes AB, IV, PA, PH, HS, KA, KW, ZE.

 

Deliveries to London postcodes EC, SW, W and WC may incur charges unless a specific delivery instruction has been provided as these areas have ‘no stopping’ restrictions.  Instructions for a safe offloading location are required to avoid possible charges.

 

Spare Parts

Carriage is calculated at a rate of 10% of the net value of goods ordered with a minimum charge of £15.00, up to a maximum of £25.00 (2 day service on stock items).

 

Overnight & Specific Timed Delivery

Overnight and/or specific timed delivery of equipment or spare parts will incur a charge. This charge is dependent on service required, weight of goods and destination.

 

Specific timed delivery options available Monday – Saturday are: 10.30am, noon or end of working day.

 

Metcalfe is not responsible for any damage or loss incurred while merchandise is in the hands of the carrier.  (Please inform Metcalfe of any loss or damage immediately).  All consignments must be checked for damage on delivery and signed for as damaged if carrier refuses to wait. Any damaged goods must be reported to us within 24hrs of delivery.

 

By placing an order with Metcalfe Catering Equipment Ltd you are entering into a contract bound by the above terms and conditions.