All Metcalfe products are guaranteed against defects in material and workmanship for a period of one year from date of invoice, except where specifically noted.

The Company’s obligation under this warranty is limited to repairing or replacing without charge any part or parts found to be defective under normal use, in accordance with the specified operations manual and capacity ratings.

On all return to factory warranty items, it is the responsibility of the purchaser to return the entire unit to the factory, in a clean condition, properly packed and labelled.

All repairs, alterations or replacement of materials or parts not authorised by Metcalfe will automatically void all warranties in their entirety.

All Metcalfe slicers (except Simple Line) are covered by a 2 year warranty (1st year parts and labour, 2nd year parts only) and full after sales service.

All Metcalfe MP mixers are covered by a 3 year warranty (1st year parts and labour, 2nd & 3rd year parts only) and full after sales service.

There is a limited 6-month warranty on the following:

  • Mixer attachments (beater, whisk and dough hook)

  • Chipper blades

  • Parts purchased or supplied for the repair of Metcalfe equipment

This warranty does not cover the following:

  • Failure due to incorrect installation

  • Failure due to neglect, abuse, careless handling or misuse of machine

  • Failure caused due to improper maintenance

  • Blender clutches

  • Knives and gears on can openers

  • Sharpening of slicer blades

  • General wear and tear

Metcalfe and its suppliers reserve the right to make changes in design and specification to any product without prior notification.

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